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FAQ

Frequently Asked
Questions

Everything you need to know about working with us. Can't find what you're looking for? Get in touch.

General Questions

Learn about who we are and what we do.

We specialize in four core services: Website Transformation (migrating outdated sites to modern, fast platforms), Custom Development (building bespoke web applications), Internal Apps & Dashboards (streamlining your operations), and Maintenance & Hosting (keeping your site secure and fast 24/7).

We work primarily with small to medium-sized businesses who want a high-performing website without enterprise-level costs. Our clients range from local service businesses to growing e-commerce brands to B2B companies looking to improve their digital presence.

We're based in Canada and work with clients across North America. Since everything we do is digital, we collaborate seamlessly with businesses regardless of location through video calls, email, and project management tools.

TechCreations Labs has been helping businesses transform their digital presence since our founding. We've completed over 50 projects and maintain ongoing partnerships with many of our clients for hosting, maintenance, and continued development.

We focus on performance and results, not just aesthetics. Every site we build loads in under 2 seconds, scores 90+ on Lighthouse, and is built to convert. We also offer ongoing partnerships—we're not just a vendor, we become your technical team.

We work with both. For startups, we help build a strong digital foundation that can scale. For established businesses, we modernize outdated systems and improve performance. The common thread is businesses ready to invest in quality digital experiences.

Absolutely! Check out our Case Studies page to see detailed breakdowns of client projects, including the challenges we solved, our approach, and the measurable results we achieved.

Process & Pricing

How we work and what to expect.

Every project is different, so we provide custom quotes based on your specific needs. Website transformations typically start at $5,000, while custom applications range from $10,000-$50,000+. We focus on value—what will the investment return for your business? Contact us for a free consultation and estimate.

Timelines vary based on complexity. Simple website transformations can be completed in 3-4 weeks, while larger custom projects may take 8-12 weeks. We'll provide a realistic timeline during our discovery phase and keep you updated throughout.

Our process follows four phases: 1) Discovery - understanding your goals and requirements, 2) Design & Planning - creating the blueprint, 3) Development - building with regular check-ins, and 4) Launch & Support - deploying and ensuring everything runs smoothly.

Yes, we typically require a 50% deposit to begin work, with the remainder due upon project completion. For larger projects, we can arrange milestone-based payments. We accept credit cards, bank transfers, and e-transfers.

We include a revision period during the project to ensure you're happy with the final result. After launch, our maintenance plans cover minor updates and changes. For larger feature additions, we'll provide a separate quote.

We handle the heavy lifting, but your input is valuable. Expect to spend 1-2 hours per week reviewing progress, providing feedback, and answering questions. We'll schedule check-ins at times that work for you.

To kick off a project, we typically need: access to your current website/hosting (if applicable), brand assets (logo, colors, fonts), content or guidance on messaging, and clarity on your goals. We'll guide you through everything during discovery.

For larger projects, yes. We can structure payments around project milestones (e.g., 40% upfront, 30% at design approval, 30% at launch). This keeps both parties aligned and ensures you're happy with progress before each payment.

We include revision rounds in every project specifically for this reason. We collaborate closely during the design phase and won't move to development until you're satisfied. Our goal is a result you're proud to show off.

Technical Questions

The technology behind your success.

We specialize in modern web technologies including Astro, React, Next.js, TypeScript, and Tailwind CSS. For hosting, we deploy to Cloudflare's global edge network for maximum speed and reliability. We choose the best stack for your specific needs.

Absolutely! We set up intuitive content management systems that let you update text, images, and content without touching code. We provide training and documentation so your team feels confident managing the site.

Yes—we're experts at migrating away from WordPress to faster, more secure platforms. If you prefer to stay on WordPress, we can optimize it, but we typically recommend modern alternatives that offer 10x better performance and lower maintenance overhead.

We take SEO seriously. During any migration, we implement proper 301 redirects, preserve meta data, and maintain URL structures where possible. Most clients see improved rankings after migration due to better Core Web Vitals scores.

We target sub-2-second load times and 90+ Lighthouse scores for all projects. Our sites typically load in under 1.5 seconds thanks to modern architecture, optimized images, and global CDN deployment.

Every site we build is mobile-first. We design and test on real devices to ensure your site looks and works perfectly on phones, tablets, and desktops. Mobile users are often the majority—we make sure they have a great experience.

Yes! We regularly integrate with CRMs (HubSpot, Salesforce), email platforms (Mailchimp, ConvertKit), payment processors (Stripe, Square), scheduling tools, and custom APIs. If you use it, we can likely connect to it.

We can build e-commerce functionality, but we specialize more in service businesses, B2B, and lead generation sites. For heavy e-commerce needs, we might recommend platforms like Shopify while handling your marketing site and integrations.

A headless CMS separates your content (text, images) from your website's frontend. This means you can update content easily through a user-friendly interface while your website stays lightning-fast. We often use headless setups for the best of both worlds.

Hosting & Support

Keeping your site fast, secure, and running smoothly.

Our managed hosting includes: enterprise-grade infrastructure on Cloudflare's global network, SSL certificates, daily backups with 30-day retention, 24/7 uptime monitoring, DDoS protection, and a 99.9% uptime guarantee.

Our monitoring systems detect issues within seconds and alert our team immediately. Most problems are resolved before you even notice. For critical issues, we have rapid response procedures to get you back online fast.

We perform automated daily backups with 30-day retention. Critical sites can have more frequent backups. One-click restore means we can roll back quickly if ever needed.

Yes, our hosting plans are month-to-month with no long-term contracts required. If you decide to leave, we'll help you export your site and transition to another provider smoothly.

Yes! Our maintenance plans include regular security updates, performance monitoring, minor content updates, and priority support. Many clients choose ongoing partnerships for continuous improvement and peace of mind.

Email us directly at eric@techcreationslabs.com. For hosting clients, you'll have priority response times. We typically respond within a few hours during business days.

All our sites include SSL encryption, DDoS protection via Cloudflare, regular security updates, and secure coding practices. We follow OWASP guidelines and monitor for vulnerabilities proactively.

Absolutely. We can help you purchase and configure domains, set up professional email (Google Workspace or Microsoft 365), and ensure everything is properly connected to your new website.

Yes! We set up Google Analytics (or privacy-focused alternatives) and can provide monthly performance reports. You'll have visibility into traffic, user behavior, and how your site is performing.

No problem. Our maintenance plans cover minor updates, and for larger additions, we provide a quick quote. Many clients add new features over time as their business grows—we're here to support that evolution.

Still Have Questions?

We're here to help. Get in touch and we'll get back to you within 24 hours.